VirusScan

I recently purchased Macafee's VS for W95, and am somewhat disillusioned with the company. It appears their main concern is to sell AV software as fast and hard as possible. I'm not questioning the effectiveness of the product, rather the lack of support. The software I downloaded had signature files two and half months old, even though two newer versions had already been made available in the update section. The program did find autoexe on several disks I had, but cleaning essentially destroyed them and until I can track down the cure, they are useless. After spending several hours browsing their "On-line support", it appears they have many frustrated clients. What I'm wondering - is the typical of the AV industry? I realize they are in an extremely competetive segment of the software market, but my general consumer instincts tell me I may not have gotten full value for my dollar.

Today I just learned that McAfee's Virus Scan for Window's 95 won't work if you have your hard drive compressed with Drivespace3. It returns a "not enough memory" notification. When I called and asked them the solution, they just curtly told me to uncompress my hard drive. --John W. Redelfs, enoch@ktn.net

Today I just learned that McAfee's Virus Scan for Window's 95 won't work if you have your hard drive compressed with Drivespace3. It returns a "not enough memory" notification. When I called and asked them the solution, they just curtly told me to uncompress my hard drive. --John W. Redelfs, enoch@ktn.net

Do any of the other virus programs work with compressed drives?

I recently bought the new (3.0) VirusScan. I found out to my chagrin that the included product, BackWeb (which supposedly auto-retrieves updates) won't work in my setup: Win95 + Trumpet Winsock. The program tries to init the Winsock Dialer, and since I don't use the Win95 Winsock, it crashes. I contacted BackWeb Tech Support, and explained my problem, namely I need to run Trumpet and not the Win95 Winsock. Their response was not even helpful, to the point of berating my use of Trumpet. In fact, I don't think it was even read before the response was written. Aside from that any TCP app should work with any Winsock, regardless, nobody at BackWeb has seen fit to provide further help. Does anyone know how to work around the impasse?

I recently bought the new (3.0) VirusScan. I found out to my chagrin that the included product, BackWeb (which supposedly auto-retrieves updates) won't work in my setup: Win95 + Trumpet Winsock. The program tries to init the Winsock Dialer, and since I don't use the Win95 Winsock, it crashes. I contacted BackWeb Tech Support, and explained my problem, namely I need to run Trumpet and not the Win95 Winsock. Their response was not even helpful, to the point of berating my use of Trumpet. In fact, I don't think it was even read before the response was written. Aside from that any TCP app should work with any Winsock, regardless, nobody at BackWeb has seen fit to provide further help. Does anyone know how to work around the impasse?

Further evidence of the software gap . . . I just downloaded VirusScan for Win95 and unzipped/loaded it. The first time I tried to use it the "time to register" screen appeared and informed me that my 30 days were up. Even worse, I was informed that the virus identification database was 16 months old, which must make the product just about worthless. When I tried to find a way to call or send email to ask what was going on, I found that the only way to communicate with McAffee, other than by snail mail (!), was to call them at my expense (they are in California, I'm in New York). Based on past experience with share-ware companies, I had visions of being put on hold for a long time, being accidently disconnected, calling back, being put on hold again, then eventually getting a curt, unhelpful response like those described elsewhere on this page. No t anks. I'm tired of being ignored by arrogant, unresponsive software companies at my own expense. (If I want treatment like that I can always get it from our elected officials. BTW, in case you wonder about the source of McAffee's arrogance, they took in $88 mil last year.) Generally speaking, the more difficult it is to communicate with an Internet-dealing company, the more they are trying to protect themselves from complaints. Ergo, the harder it is to communicate, the less I want to do with them. I'm also beginning to lose confidence in Forrest Stoud's picks. This is not the first time I have been disappointed by one of his five-star rated softwares. The quality of any software, in my opinion, cannot be rated independently of a software company's treatment of its clients. And that includes the low-end buyers, not just the big corporations who spend thousands on their more powerful software and multi-user licenses. Based on my personal experience and that of others I've read here, I intend to avoid McAffee products. And depending upon how I feel after I've slept on it, I might also decide to remove Stroud's URL from my bookmarks.

I had a pretty good experience with McAfee. And my friend Albert did as well. He had difficulty with their software and contacted them. When they called back, he was on an errand and I took the call. They seemed genuinely interested in getting through to him and kept trying until they connected with him. Do you want me to see about escalating your problem with McAfee? Don't underestimate the power of the Stroud conferences!

I've been running McAfee V3.0 for NT/W 4.0 and SP3. I recently found out that Client Service for NetWare for NDS has problems with McAfee V3.0. The problem is that Login Scripts will not process although login into the Tree does take place. Also the login process into NetWare takes anywhere from 3 to 5 minutes with McAfee enabled versus 8-15 seconds if McAfee disabled. I've had to remove McAfee cause I need the login scripts to work. Does anyone know of a solution?

When VirusScan says that it is available for WinNT they are talking about Windows NT 3.51 NOT Windows NT 4.0. I found this out AFTER downloading it and trying to run it on my Windows NT. I can't believe that a program that is touted to be the BEST of the Windows scanners isn't available to NT 4.0 users. I also went to the VirusScan home page, where I found that indeed, NT 4.0 has been totally left out of the virus scanning game. So much for the BEST!

Has anyone been successful in making McAfee Emergency disks with Win98? Creating two disks still does not provide adequate disk space. I have tried creating the 2 Edisks following the support from Network Associates(McAfees new owners) on line forum without success and with out further response from them either. I'm sure they are working on this problem, but in the meantime be aware of potential shortcomings from Anti Virus Scan from McAfee.

Thanks for the heads up, Jeannie.

Ermm you are still not listening....Virus authors recomend AVP and FProt.. Macafee is close to worthless... Dont believe me ?? get infected with Oblivion and see how well Macafee copes...!!! PaX [Ultimate Chaos Virus Team]

What is PaX?